General payments:

Streamline drivers accept cash or debit/credit cards.
Out-of-town journeys must be paid in advance.
App bookings require payment by card.

Card payments:

Card payments are processed through a secure login site.
We do not store your card details, and operators cannot see them.

Account customers:

Can pay by card, electronic funds transfer, cheque, or, in certain circumstances, cash.

Customer responsibility:

It is the customer’s responsibility to remove all possessions when exiting the vehicle.
Streamline is not responsible for any possessions lost or damaged during the journey.

If property is found:

Drivers are advised to leave lost items with the lost property office at the nearest police station.
If you contact our call centre to report lost property, staff will try to contact the driver to see if the item has been found.

Returning lost items:

If a driver finds an item and the owner requests delivery by cab, the driver may charge for the journey.
Drivers are unlikely to find items until the end of their shift.
If a subsequent passenger finds an item and does not inform the driver, the company cannot retrieve it. In such cases, the owner should report the matter to the police.

When you use a Streamline Taxi, your journey is provided by a vehicle licensed by Brighton & Hove City Council. This means:

CCTV In every vehicle- Audio and video are recorded for the duration of your journey.
Drivers do not have access to this footage- only the council, as the data controller.
Identifiable drivers- All drivers carry visible ID.
Background checked- Drivers have passed an Enhanced DBS check.
Qualified & tested- Drivers have passed a local knowledge test and completed a Disability Awareness and Handling course.
Fully insured- All drivers are comprehensively insured.
Vehicle safety standards- Vehicles must pass a stringent Taxi Compliance (MOT) test.
Council enforcement- Licensed vehicles are subject to spot checks by council enforcement officers to ensure ongoing compliance.

At Streamline Taxis, we take our responsibilities under the Equalities Act 2010 seriously and aim to provide safe, dignified transport for all passengers.

Trained drivers:

All drivers complete a Disability Awareness and Handling course.
Drivers are trained to assist passengers with both visible and non-visible disabilities.
Extra time and patience are given where needed.

Assistance dogs:

Guide dogs are legally permitted to travel with their owners.
Other assistance dogs are also accepted when wearing the appropriate harness.

Accessible vehicles:

A range of wheelchair accessible vehicles is available.
Saloon cars are also available and may be more suitable for some passengers.

Priority support:

Call handlers are trained to prioritise passengers with additional needs.

Booking advice:

Provide as much information as possible when booking so the correct vehicle can be arranged.
Very large motorised wheelchairs may exceed the weight limit of standard accessible vehicles- our team can advise if this applies.

A customer account makes regular travel simpler, faster, and easier to manage- whether for personal use or business.

Priority service- During busy periods account customers are prioritised wherever possible.
Simple payment- Receive a weekly- or by arrangement, monthly- invoice with up to 14 days to pay.
Faster booking- Instead of having to pay for each journey you just quote your account number and password when booking (either by phone or app) or when hailing a Streamline Cab from the street or taxi rank.
Family use: Book journeys for children or vulnerable family members using your account.
Business use: Avoid petty cash and staff expense claims.
All journeys are billed to one account.
Clear records: Invoices include full details of every journey taken on your account.

To apply for an account, click the links below or contact admin@streamlinetaxis.org

Open a Personal Account | Open a Business Account

Yes, pets are welcome, but they must be booked in pet-friendly vehicles.

Booking your pet:

Always inform the operator of the type of pet when making a booking.
Allow extra time where possible so a suitable vehicle can be arranged.

Company policy:

Pets should be transported with their owners wherever it is safe to do so.

Pet travel rules:

Dogs: Must be on a lead or harness and sit in the footwell.
Large dogs: May travel in the rear section of estate cars if safer for both the pet and passengers.
Other pets: Must be contained in a pet carrier placed in the footwell.

Important notes:

Some drivers may be exempt from carrying animals due to allergies or health conditions.
In the event of a pet fouling the vehicle, a cleaning charge of £100 will apply.

Frequently Asked Questions