We wanted to take a few moments to write to you following the event we held in support of raising money for Owen Leggett.
The generosity shown by you staff is simply overwhelming, the event was A massive success and as a family we raised £4830. This would not have been possible without your support and donation.
The money raised will enable sharon to purchase not only the specialised trike but she has also been able to enquire about a comfy seat that can be specially adapted for owens needs giving him both the support he need physically but also allowing him to be more involved with the family life and allow him to be moved from room to room in a more relaxing way.
It will also give him time out of His wheel chair which sharon feels will be a benefit.
As we planned for this event we truly didn't realise how people would want to get involved and support us and it totally reinstates your faith in humanity.
Sharon would like to say thank you to you and for giving her son a better quality of life. Kind regards
Sharon Scrase & family
I want to thank the taxi driver who has just returned the glasses I left in his cab this morning.
I know a lot of people complain about the taxi drivers,
But I can honestly say in 45 years of using southern streamline I have never had cause to complain.
To whom it may concern
Last saturday, my wife and I attended a family civil ceremony in brighton town hall This was an important civil partnership and at these times there tends to be happy confusion and complications amongst family members.
My wife jo was the sole event photographer. Our car was parked in the local park and ride and on completion of the ceremony we hailed a taxi to take our party from the town hall back to the park and ride .
The taxi was no 110 driven by a very friendly and courteous michael safeen
On arrival at the park and ride we exited the taxi in a hurry and paid the bill in cash . In our hurry we left an extremely expensive cannon camera on the back seat.
Not only was the camera a valued personal asset ( my wife had owned it for 10 years) but it also held all the photos from the civil partnership event and was the only record of the important family event .
We didn’t realise the loss until later that day and then it dawned on us that we must have left it in the taxi and that we had no way in which we could identify the taxi or the driver.
The taxi company advised that all lost property should Be handed into the police .
We realised that there was a possibility that a subsequent fare in michaels cab might Simply find and steal the camera.
We reported the loss to the police and at that point realised we had no hope of Recovery unless the camera were handed in to the police . We were wrong .
Michael took enormous trouble to check the camera and somehow find my email address – possibly from my website he then sent me a mail which simply stated ‘have you lost a camera ?’
When I got the mail like most people today, I suspected a scam , but in due course both sides identified the camera which was then recovered by my brother in law .
Michael refused to take a gift in return for recovery of the camera. In summary he went to enormous efforts to return the camera. Streamline taxis is very fortunate to have such an honest and customer dedicated driver in the team .
We will make a point of booking Michael and taxi 110 when we are next in Brighton .
That was very special and very much appreciated thank you for your time
14 august 2015 Taxi journey egremont place - brighton station (booked approx. 11.55 on 13 august 2015) and subsequent forgotten handbag. I caused an awful lot of bother yesterday when I left my handbag in the taxi that took me to the station, but your hq staff and the two taxi drivers who helped me were courtesy itself. The kind driver who lent me his mobile telephone to contact you was very gracious.
I could not catch his name with my panic and the heavy rain falling, but his number was 163, and I think his name was Omar? The driver who brought back my bag for me was very gracious, although I had cost her some time. Unfortunately I could not get her number, but it will be in your records.
I enclose brief notes of thanks to both, in the hope that they may have occasion to visit hq. I am also sending a donation to Martletts as a "Thank you" to everyone. Finally, words of appreciation from my family (echoed by me) for the helpfulness of hq staff:
You should know that the telephonist at 74 74 74 was extremely helpful. Knowing nothing about it, she went to the dispatchers office, found out, spoke to the driver on the phone with the correct info and came back to me saying on the way and won't be too long.
Nice to find someone who cares. Yours faithfully ,
30th july 2015 As I mentioned to you today the customer taken to london and back by our driverahmad – rang to particularly commend this driver, for his careful driving, patience, and general excellent service whilst conveying the passengers.
July 21st 2015 Some wonderful feedback about one of streamline's call centre staff. Well done val, it is always a pleasure when somebody takes the time to write about great service.
I just wanted to say that after never having a good experience with taxi services, it really has brought warmth to my heart that a complete stranger would take the trouble to ensure I was okay 20 minutes after I called. I hope you can share this with her and that she can be congratulated for her thoughtfulness, and in that moment as I was so upset it reall did help knowing that a stranger was looking out for me."
Samira You did a job 23/1/15 taking a lady from montpelier place to the station.The lady has taken the time and trouble to call operations to say that you were “the kindest and most helpful taxi driver that she had ever had.” thanks for representing streamline in such a good way.
Friends of the elderly december 2014 I just wanted to say a huge great big thank you for the free taxis you put on for our ‘be a friend christmas lunch’ in brighton in december. Most of us are lucky to have regular contact with friends and family, so it is shocking to think that 5 million older people see their tv as their main form of company. Many of the 100 older people who came to the lunch have no family, friends or relatives to give them a call to say hello or help them get out of the house. A weekly call or an afternoon out having lunch with other older people may seem like a small gesture, but for the older people we support, it’s a lifeline.
We believe that loneliness and isolation, which can have devastating effects on an older person’s health and quality of life, should not be a part of growing old. Our aging society is becoming increasingly isolated, and your kind offer of a free service helped us support the most isolated older people enjoy the festive season together, rather than staying at home alone. Apologies too for the mix up regarding the return journeys, and thanks to your driver for coming to collect the passengers so promptly! Thank you for helping us to give older people friendship, support and a reason to smile.
Best wishes Yvonne Martin Corporate & trust fundraising manager Friends of the elderly 40-42 ebury street, London, Sw1w 0lz Www.Fote.Org.Uk
Hello. I have just arrived home from a night out at the "Cow bar" at the seven dials. We had a driver collect us at approximately 11 pm to take us to 4 stops finishing at valley drive brighton. Our driver, middle aged (sorry!) glasses, fairish hair, large taxi was an absolute gentleman. He got out at each stop to open the door and most importantly waited for everyone to get through their front door.
This is totally unheard of and so appreciated. If you can track him down (please let me know if you need further information) let him know that he is a real gent!! Our stops after collection from the cow were,the drive, bishops road, tongdean ave, then valley drive. Thank you so much for such a wonderful service. Kind regards
A few years ago, my son rory, who was about one at the time, became poorly in the night with laboured breathing. I called the out of hours medical number and after speaking to a doctor, was told to take him to the emergency gp based at the royal sussex l as soon as possible.
It was about 10pm on a friday night. I called streamline to ask for a cab. They said they were very busy (which didn't surprise me) and that there was about a 45 minute wait.
Then they asked where I was going. “I’m going to the emergency doctor at the hospital because my baby is ill.” “ok” they said. “we’ll see what we can do.” the cab was there about five minutes later. After we’d finished at the hospital, , I called again for a cab home. They recognised my name and again we only had to wait a few minutes for a taxi.
The same driver turned up to take us home. I was incredibly grateful to streamline and have always remembered it.
Hello all I just wanted to say a very big thank you to the driver and telephone operator who located my daughter after she was put off a brighton and hove bus - alone - in an unlit section of the a27 between falmer and lewes late on saturday night. She has told me about her ordeal, having to walk in complete darkness for 30 minutes or so along the dual carriageway until she reached a road sign where she was able to call for help.
The bus driver left her in this dangerous location after she 'missed' her stop at coldean lane on her way to a friend's house and asked how she could get back. (rather than suggesting she stay on till the next stop and make a call from safety, he stopped the bus on the a27 and told her she should get off!) my daughter had no idea where she was and when she finally found a street sign in the darkness and rang streamline, the lady who took her call prioritised the pick-up and delayed finishing her shift until she had been collected. She also called my daughter back to make sure she was ok while she was waiting to be found.
I didn't hear about my daughter's predicament until the following day (she didn't want to worry me on the night!) and I am so relieved to hear that you took the trouble to locate her as swiftly as you did. Things could have turned out differently for my daughter as a young girl travelling alone. I am extremely grateful to everyone who helped to bring her safely back on saturday.
Many thanks again. Kind regards
Another great job! Thank you for saving our evening! My mother is wheelchair bound, and we took her out for her first evening meal out for a long time, another local firm dropped us off and we booked a return trip, half an hour after they were due, we called to find out where they were, and they told us they didn't have a disabled access taxi available.
Enter streamline stage right to save the day, dan 451 flew over from brighton to lancing and rescued us! Great job guys Thank you.
PRESS RELEASE OF OUR OPEN DAY AND THE NEW CALL CENTRE