Our computerised system has the details of all of our drivers (and vehicles). This includes the hackney-carriage or private-hire licence details and also the DVLA drivers licence.
When the hackney-carriage / private-hire licence is due for renewal a message will appear on the vehicle data-unit as soon as the PIN is entered. This will give a two week reminder of the expiry of the licence. If for any reason the driver does not provide a copy of the new licence by the expiry date that driver is barred from logging onto the data-system.
If you have any cause for complaint about a driver we will regard it with high priority to resolve matters. We do prefer to have such complaints in writing where at all possible. And, depending on the nature of the complaint we will try to resolve matters within house. Where necessary we will refer the matter to the Brighton & Hove City Council Hackney Carriage Office.
The following is taken from the Brighton & Hove city council website - Taxi Licensing - Click here for further information
How can I book a taxi or private hire car through an operator?
Call an operator, preferably one with an address in the Brighton & Hove area. The numbers are available in yellow pages under taxis and private hire vehicles.
A public information sheet in pdf format is available for download Here
If you have cause to make a complaint please contact us on 01273 12345678
Or you can write to us at Streamline House - Clifton Hill - Brighton - East Sussex -