We are proud to provide an excellent service for wheelchair users, and have developed a quality training programme to continue to improve our standards. We liaise with many of the town’s service providers and partners to have an open dialogue on the requirements and changes to customers of accessible vehicles.
We have a large variety of wheelchair vehicles, all with specially trained drivers.
Please prebook your taxi with us, so we can assign you a driver ahead of time.
Streamline Taxi's in Brighton are working hard to make sure our Blind membership and the public in Sussex in general who have some kind of disability (visible or hidden) are given the best service possible from their drivers.
We are one of many local concerns that have been assisting Streamline in creating this and they have been fantastic. They are the first taxi company in the UK to make accredited training compulsory for their drivers.
Training that covers disability and dementia and other things such as communication problems with passengers. We have been proud as a charity to have some small involvement in this training and we have now reached a place with Streamline that we can share each other’s training and work for the good of all people in the local area, not just our veterans or their customers.
From 6 April taxi and private hire vehicle drivers will be obliged by law to:
transport wheelchair users in their wheelchair
provide passengers in wheelchairs with appropriate assistance
charge wheelchair users the same as non-wheelchair users
The new rules will apply in England, Wales and Scotland affecting vehicles that are designated as wheelchair accessible and will apply to both taxis and private hire vehicles. All taxis in London and a significant number in most major urban centres are wheelchair accessible.
In a change to the law, drivers found to be discriminating against wheelchair users face fines of up to £1,000 as part of provisions being enacted from the Equality Act. Drivers may also face having their taxi or private hire vehicle (PHV) licence suspended or revoked by their licencing authority. Drivers unable to provide assistance for medical reasons will be able to apply to their licensing authority for an exemption from the new requirements.